Pawtique FAQ
Find practical answers about shopping with Pawtique. Need help with a particular order or product? Email support@pawtique.co.
How do I contact Pawtique?
Email support@pawtique.co or use our Contact page. Include your order number if your question concerns an order.
Where can I find shipping information?
Our Shipping policy lists shipping information, including free shipping on orders over $35. Check the current policy and checkout for your destination.
How do I track my order?
Use the tracking link in your shipping confirmation. If you cannot find it or need help with a delivery, contact support with your order number.
Can I return an item?
Read the Refund policy for eligibility and instructions. Personalized items have different restrictions. Contact support before sending anything back, including when a product page shows a separate guarantee.
How do I choose a harness size?
Measure your dog’s chest and compare the measurement with the size guide on the product page. Select a size using measurements rather than a breed name alone.
Can I personalize the NameTrail harness?
The NameTrail harness offers a name patch and an optional phone number. Enter the name exactly as you want it printed and check the details before placing your order.
Which portable water bottle option should I choose?
There are 350 ml water, 600 ml water, and 350 ml + 200 ml water-and-food options. See our water bottle selection guide for the differences.
What comes in the SnackTime toy sets?
Choose two cheese toys, two cookie toys, or one of each. See the SnackTime selection guide for dimensions and play guidance.
Can I use the EasyGrip brush on wet fur?
The EasyGrip two-brush set is described for wet or dry grooming. Use gentle strokes and rinse the brush after use.
What if an item arrives damaged or I chose the wrong option?
Contact support with your order number and details of the issue. For damaged items, include photos so we can review what happened. Return eligibility is governed by the current Refund policy.